Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscription plans purchased for SellerShield, operated by TechSeventeen Solutions. It should be read together with our Terms & Conditions.

1. Subscription Cancellation

• You may cancel your subscription at any time by contacting us via WhatsApp or email.
• Cancellation stops future renewal — your access continues until the end of your current paid billing cycle; we do not cut access immediately on cancellation request.
• Once online payments are enabled via our payment gateway, you will also be able to manage/cancel auto-renewal directly from your account.

2. Refund Eligibility

Situation	Refund
Cancelled within 48 hours of first-time purchase, with minimal/no usage	Full refund
Cancelled after 48 hours, within the first billing cycle	Pro-rated refund for unused full months remaining, minus a one-time ₹100 processing fee
Renewal cancelled before the renewal charge is processed	No charge made — nothing to refund
Renewal already charged, cancelled afterward	Pro-rated refund for unused full months remaining in that renewal cycle
Account suspended or terminated for violating our Terms & Conditions	No refund
Duplicate payment made in error	Full refund of the duplicate charge

"Unused full months" means complete calendar months remaining in your billing cycle after your cancellation request is processed; partial months are not refunded.

3. Cloud Add-on Refunds

The optional Cloud Add-on (once launched) follows the same refund structure as your base plan. If you cancel only the add-on while keeping your base plan active, the add-on portion is refunded pro-rata per the table above; your base plan continues unaffected.

4. How to Request a Refund

1. Message us on WhatsApp or email tech17xsolutions@gmail.com with your registered email and the reason for the refund request.
2. We will confirm your eligible refund amount per the table above within 2 business days.
3. Once confirmed, refunds are processed to the original payment method (or via UPI/bank transfer for manually-coordinated payments) within 7–10 business days.

5. Payment Gateway Refund Timelines

Once our online payment gateway is live, refund processing times for card/UPI/net-banking payments will follow the gateway provider's standard timelines (typically 5–10 business days for the amount to reflect in your account), in addition to our internal approval time above. This section will be updated with gateway-specific details once integration is complete.

6. Non-Refundable Items

• One-time setup or onboarding assistance, where explicitly charged separately from the subscription fee.
• Subscription fees for periods where the Service was used substantially (more than minimal usage) beyond the 48-hour window in Section 2.
• GST already remitted on a non-refundable portion of a transaction, where applicable.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time, particularly once our payment gateway integration is complete. The "Last updated" date above reflects the latest revision.

8. Contact

For refund or cancellation requests, contact us at tech17xsolutions@gmail.com or WhatsApp +91 79907 62661.